IT management is becoming more complex and sophisticated than ever. Simply having the right IT monitoring platform and IT management software isn’t enough to curb costs and achieve ideal productivity. Good network administrators demand high salaries and have many responsibilities, so automation is an effective way of maximizing that time and the employer’s investment.
The goal of automated maintenance is to eliminate the need for highly trained and experienced professionals to focus on routine and mundane IT tasks. Such automation can require a significant initial investment. Nevertheless, most businesses are opting for that outlay due to the long-term advantages. The most obvious advantage is the one already mentioned: Your experts can focus on the technical challenges that can benefit the most from human involvement. Other advantages include precision and consistency. Humans are inherently imperfect, but you can count on an IT monitoring platform to perform RMM duties in the same manner and at the same time each day.
Through automated onboarding, companies are able to integrate user interfacing with the new employees who are required to carry out those responsibilities. Many IT departments are so large that they’re integrating new hirers on a weekly basis. By automating the manner in which new IT professionals get acclimated to an environment, you eliminate many of the person-hours that were traditionally required to handle this kind of orientation. You can even have probationary periods and the granting of greater privileges done in a completely automated manner.
Remote monitoring and management or RMM is the process of collecting information about a network and the hardware, software and users that it comprises. Automated reporting is the system through which we make this kind of monitoring more useful and powerful. A network administrator can request data when needed and even configure a system to provide reports on a scheduled basis. However, the greatest value of such a service lies in the ability to detect situations that require human attention and to push notification to the administrators who need that information.
Automated setup is the process through which IT management software can be configured and deployed. Consider a scenario in which a security update required the roll out of an updated app. In a traditional IT environment, this would require significant person-hours and could result in delays and loss of productivity if it was a response to a security issue the team was unprepared for. In an automated environment, the framework is already in place for that new app to be configured and distributed with little or even no administrator involvement.